What our Customers say...


Crew chief was very knowledgeable, patient, and friendly. All my questions were answered in a manner that I could completely understand and the cleanup was done after each step of the process.

We had a water leak that affected 5 rooms. Serve pro office and on-site personnel were professional, courteous and knowledgeable every step of the way. We would highly recommend this business!

Here's the deal. When it comes down to it, its the service you never want to use. Kinda like insurance. But, I am soooo glad that I did. They were courteous, prompt, professional (and they were training a new employee at the same time!), and they did what they said they were going to do!

The other thing is, they were honest and upfront about options. They were not trying to "upsale" or tell us something that we didn't need. I would recommend them to anyone.

Thanks guys!

James and his crew were so helpful, polite and eager to help! I would recommend them to everyone without hesitation!

James was extremely thorough coming to check for moisture in my son’s room. I appreciate him taking his time and giving us peace of mind

I can not tell you how happy I am with Dakota and James. When two little old ladies needed help these two young men were here for us. Ask misty how happy we were. It's hard to find young people these days that are so polite and respectful. Always willing to help us. I would recommend these two guys to anyone.

SERVPRO did a great professional job for us.  They are professionals and always acted very professional in our house.  They took care of our house with great care and answered all of our questions.  We trusted them to come into our house when not at home.  SERVPRO called everyday after the service professionals checked the equipment to give us an update.  We are very pleased with their work and professionalism.

The SERVPRO team has exceptional sense of urgency, professionalism, and excellent customer service.  An outstanding crew to work with and can trust.  Thanks for your flexibility scheduling.  Overall great experience. 

We had water damage in our kitchen.  Shane came out persinally and he and his experienced crew worked diligently to dry out all affected areas.  This group is the best in the industry!

November 2016- Experienced water damage in our home and Shane came as soon as we called.  He and his crew went to work immediately to dry out the affected areas.  They all did a very professional job.  They were quick, neat, and courteous throughout the entire ordeal.  We were completely satisfied with their work and would certainly highly recommend them to anyone.

On behalf of BPS Jet, SERVPRO was very professional and timely during our experience with them.  Brian was very informative about what was needed to get the job done and always had our best interest at hand.  Thank you!

we were thrilled with our SERVPRO experience.  I called at 7:00 am on Labor Day with water damage, and Shane was at our house to begin the process of drying our house within an hour.  The process took 3 days and the technician checked the status every day.  Our questions were answered on site, and when we had follow up questions we always received quick phone calls back.  We had water damage in 5 rooms impacting, tile, carpet, hardwood, concrete and drywall.  and SERVPRO was able to dry out everything including the thoroughly soaked carpet pad. 

We had just moved into our "new-to-us" home and had all new carpets.  The movers inadvertently forgot to put the drain hose from the washing machine into the hole in the wall.  Consequently, the first time I did laundry...  SERVPRO came out that day and assessed the damage, set up a dehumidifier and fans.  Of course, the new carpet had to be pulled up.  They came out the next day to check on the progress.  It took 5 days to dry the carpet and then there was a stain due to the blue color of the pad that had absorbed into the carpet.  SERVPRO came out again and cleaned it - now we are back to "looks like new" carpet.  Very successful service - professional and courteous.  Also, showed up on time or called to say they would be late - due to another emergency.  Would highly recommend.

These guys are the best!  Great service, personable people, did a great job and with great care. 

Thank you SERVPRO for doing a great job at our home.  Your technicians were very professional and very helpful,  and the job was done quickly and efficiently.  I appreciate your good work very much. 

We woke up Sunday morning with water all over the place.  I thought, "oh no, good luck getting someone on Sunday."  I called SERVPRO as they were the first company that popped into my head (advertising works!).  Shane Parish showed up within an hour or two, immediately identified the problem (slab leak).  further identified it as a hot water pipe (allowing me to turn the cold water back on), and had a crew out very quickly to start the clean up.  My experience with Shane and SERVPRO was top notch from beginning to end and I would recommend them to anyone without hesitation.  It is now Wednesday, the house is dried out, and I have contractors on site making necessary repairs.  Finally, SERVPRO worked directly with my insurance company so there were no billing hassles to deal with.  If you end up in similar circumstances, you won't do better than calling SERVPRO. 

"Wonderful, hard working team. Not only did they help my family in a time of need, they also kept us well informed of everything during the whole process."

My toilet overflowed and flooded my bedroom and hallway a few nights ago. I googled and found SERVPRO and I was impressed with the quick response time and professionalism at 3am from the owner Shane. They helped calm me down during this stressful time. My home is back to normal and I am very happy with the work performed by SERVPRO of Keller. If you need a good water removal company call them they are the best!


SERVPRO are professional and caring. It is rare these days to find a business that put their service and the customer first. I felt as though I was part of their family. I had a water leak in my home and they cleaned it up quickly and had it dry fast. I am so thankful for the crew at SERVPRO.

Thanks again Scott

We sold our home and days before closing on our sold home we had moved out. We went back the next day to clean and found water all over our floor in a couple of rooms. We called in a couple of companies to get and estimate and it truly scared my wife and I. Then after talking to our realtor she said call Shane and we did. Shane saved our closing date and everything went perfectly. I can't say enough about this SERVPRO and their crew. I want to thank all of you for saving the day!

Great customer service from office staff and especially the on-site personnel

"Toni and Robert were very professional and wonderful during this stressful time"

"SERVPRO was sent on a Sunday afternoon to begin my water restoration. Erika and Jessi were prompt, helpful and very effective. They answered all of my questions and listened to all of my concerns. The crew not only did their job well, but they were compassionate and kind to me at a time when I needed to talk and feel supported. My phone calls were always answered and I felt like they "had my back" through the whole ordeal. Please commend these ladies on a job well done!"

"Disaster struck our home in the way of water damage from a ruptured water heater. I called SERVPRO of HEB/Grapevine NE Tarrant County and they arrived within 1 hour. The technicians were very professional and worked hard and late into the night. The staff at SERVPRO all were very professional and helped my family through the process, including moving me to another place to stay. The SERVPRO motto of "Like it never happened" is true. I would highly recommend them to anyone."

Erika & Jon Outstanding service! Erika & SERVPRO of NE Tarrant county have been extremely professional. I appreciate the prompt service and how timely SERVPRO of NE Tarrant County was for appointments. 5 Stars!

WOW is the only thing to say about this SERVPRO. The quality we received was way above my expectations. The prices and work was awesome. All I can say is if you need any of their sevices STOP looking and just pick-up the phone, call them and hire them, you will NOT be dissapointed trust me. I think this is the first time ever I have been happy to pay for a service with no regrets. Thanks so much

Always top of the line service!

They cleaned my carpet and got it much cleaner than I expected. Thank you

Showed up on time. Did a great job!

From the start of the phone call with Karen to the technical staff that was at my business things went perfect. Everyone at this SERVPRO is extremely polite, professional and I can’t thank them all enough for their help. If you ever have your house flood please call them they will make your home perfect again.

My toilet overflowed and flooded my bedroom and hallway a few nights ago. I googled SERVPRO and I was impressed with the quick response time and professionalism at 3am. They helped calm me down during this stressful time by explaining in detail the drying process and that the work would be done in timely manner. My home is back to normal and I am very happy with the work performed.

Jimmy and Brett are amazing!! From the moment they arrived, until they left 6 days later, we were impressed with their professionalism and attention to detail.

Our livingroom flooded during a storm when hail busted our skylight. We called SERVPRO and they came out the same day to remove the water and dry the carpet. We were really happy their servive and the techs were really friendly.

A bad thunderstorm caused the entire first floor of our house to flood. We called SERVPRO and they were able to come out within a few hours. The technicians were friendly and respectful and we were happy with the whole process.

Rain water leaked into our laundry room and caused mold to grow on the walls. SERVPRO was able to remove the mold and clean up the entire area. We couldn't have been happier with the service. 

Thanks to SERVPRO for saving us time and money after rain water damaged our master bedroom. They arrived at our house soon after we called and the cleanup only took a day. We were really happy with the process.

We called SERVPRO after a storm damaged our roof and rain water flooded our kitchen. They came out and cleaned up the mess within hours. We were so happy with SERVPRO's service, we would recommend them to anyone.

Our house flooded when a water main busted. We called SERVPRO to help and we were impressed with how quickly they responded. We would definitely recommend them to friends.

I fell asleep in my bathtub while it was filling up and woke up to a flooded bathroom and bedroom. I called my insurance company 4 days later and I selected SERVPRO as the company to come out. I have been in customer service my whole life and from the time they showed up till the time they were completed I was simply amazed. Very profession and the communication was superb. As I hope I never need their services again I would definaetly recommend them for any of their services. Top notch company.

"Very fast response time--less than an hour!!" 

Laura V.  

"After a washing machine switch failed and flooded a good portion of my downstairs with an inch-and-a-half of water, the Grapevine/NE Tarrant Co SERVPRO team helped me immensely. They worked hard to remove the water from my home and ensure my floors and walls were thoroughly dry. When it came time to replace my flooring, they came back and carefully moved my furniture into a POD on my driveway and then back into my home after my new floors were installed. They treated my belongings with care and respect and showed me kindness and concern during a very stressful time. I'm so grateful for their help and professionalism. I highly recommend this team!"

"Thank you to your staff, not only did you get the work done in a timely manner, but everyone from the phone calls in the office to the staff that showed up at my door, everyone was helpful and efficient.

I appreciate all the help and my house looks as good as new!"

"We called them on a Saturday and they were there to work on the problem immediately.  Great work and GREAT customer service.  Will use them again if needed."

"SERVPRO was great.   They came out within the hour, and after seeing we already had the carpet pulled back, pad removed, and fans running, the SERVPRO representative said there was no serious damage and nothing else they could do above what we had already done.  Didn't even charge for spraying anti-microbial in the effected area."

"We called SERVPRO after our fire sprinkler system sprung a leak in the roof space above our office.  The team showed up at our office within one hour, analyzed the situation, gave us a bid, and were through with the job within 2 hours. They left fans going to continue to dry the carpets, and then checked back the next day on the progress.  They also hauled out damaged ceiling tiles and insulation.  Would definitely recommend SERVPRO to anyone faced with a water damage issue."

Add owner reply

"Great work. Thanks guys!"

"On time, professional and knowledgeable, really worked hard."

"The crew was fast and efficient. They explained the entire process to my husband and I and made sure we fully understood the process. Would definitely use them again."

"We had a tragic incident happen at our parents home located in Southlake, Texas, when the oven was left on over night and it caught fire. The entire kitchen was completely ruined. SERVPRO was very helpful in that they arrived on the hour that we called, assessed the situation, and took immediate action to help restore the home and relieve our stress on the matter. Thank you SO much SERVPRO!"

Our store had a huge flood one weekend due to a busted water pipe. SERVPRO's crew was on call and wasted no time showing up to help. Come monday morning we were notified by their office personnel as to feedback on how the job went and if we had any further questions. I appreciate the hard work and wonderful customer service. Thank you!"

"We suffered severe hail damage to our home, and SERVPRO helped us out tremendously. We will definitely refer to our friends and family."

"Our house flooded while we were on vacation, and the sitting water led to mold and bacteria buildup that developed over time. SERVPRO came out, pulled all of our capeting to do a deep clean, and then sprayed it with some antimicrobial spray. It looks good as new!"

"SERVPRO really helped us out through a very hard time. For that I am so thankful."

"Our warehouse was flooded after someone hit a sprinkler with the forklift. There was sand and dirt mixed in with the water, covering the entirety of the flooring in the shop. The guys at SERVPRO came in and started the extracting process immediately. They came to assess the situation already equipped for the job. I was very pleased with their promptness and efficiency."

"My daughter left a candle going and left the house one day, which led to our whole left side of the house catching on fire. SERVPRO really helped get our house back to normal again. They were really great through such a traumatizing event."

"We couldn't have asked for a better team to assist us through this traumatic time!"

"SERVPRO really stepped up and got the job done. I was very impressed with their professionalism and hard work."

"Great Team, Great Service. Would absolutely recommend!"

"A recent rainstorm led to high levels of water that came in and flooded our garage. SERVPRO sent out a team of guys to help remove all the water and then dry the area. They did a fantastic job! AND they came out on a Sunday. Great job guys, keep it up!!"

"Your team really knows their stuff and how to effectively execute the job. I was very impressed."

"SERVPRO was very helpful in assisting us with our mold issue. They arrived on time and got the job done fairly quickly. If I ever have another emergency such as this one, I will most definitely be using them again, without a doubt."

"This team is justifiably outstanding. We received great customer service from not only the guys that came out to do the job, but also all of the office personnel that we dealt with throughout the process. They kept up great communication the whole time to make sure we knew exactly what was going on. I was very pleased."

"SERVPRO did and great job restoring our warehouse after it suffered a massive amount of water damage due to a flood. They removed all of the water, deep cleaned our floors, and dried everything back out. Very fast and effective crew."

"I can't thank you enough for your prompt response to our need  and the wonderful news that, through the diligent efforts of our family and friends, our home was dry and saved us thousands of dollars that we will need to rebuild.  It is some heart-warming to know that there are honest people out there, and you my friend are one of my heroes.  I shared your information with our neighbors right after we met you, and now will keep your card forever in my "Flood of 2016" file and pass on your information to anyone in need of your services."

"This was by far the best customer service we've received in awhile!"

"Thank y'all for getting our home back to normal!"

"We really do appreciate all of your staff and the hard work that they all provided. Very knowledgeable and extremely quick response times."

"We heard about SERVPRO through some friends of ours who had used their services before. We are extremely pleased with the recommendation in that this team really does know what they are doing. Under the circumstances, we hope this never happens to us again... but if something like this does, we certainly know who to call!"

"My family and I just moved into a new home and had no idea that there had been mold accumulation up in the attic. SERVPRO of Grapevine came out and assessed the situation, called out a industrial hygenist to inspect, and took care of this problem for us immediately. They were so wonderful!"

"SERVPRO came and really helped us in a time of need. And for that, we will be forever grateful. A++"

"Awesome awesome job. Keep it up!!"

"We had a pretty severe house fire when lightning struck our home earlier this year. SERVPRO was so on top of things, they even arrived to our house within 30 minutes of the call. The two techs that they sent did a great job and really knew their stuff. Very much appreciated SERVPRO!"

"Best service we have received in a very, very long time; and through such a difficult time too."

"Our house was hit by lightning during a storm a couple nights ago and it affected our house tremendously. This team was super quick to respond and did a great job on site as well. We are very pleased with their work."

"This crew is amazing! I was worried this job was going to take atleast a week, and they had everything dried and complete within a few days. Definitely impressed!"

"Thank you guys for being so awesome!"

"Very refreshing to have so much help and consideration during such a stressful time for our family. Thank you SERVPRO."

"This SERVPRO in particular was fantastic! We have used them before and they always deliver great customer service."

"Wonderful response time, wonderful staff, wonderful results. 5 star rating on my end!"

"We had a huge hail storm out here that caused some structural damage to my office space out in Westlake, Texas. SERVPRO was able to make it out within an hour and got to work right away. They did thorough equipment checks each day on the job and answered any questions that I had. I am very pleased with this team, great job guys."

"Very pleased with the services that were provided. Very helpful, and quick!"

"Before SERVPRO showed up, it was such a mess! I've never dealt with a mold growth in my own home and it was terrible. This team not only helped ease my mind, but also made it look like it never even happened. So grateful for these guys!!!"

"Thank you guys for working so hard and being on time!"

"Brian was amazing to deal with...made an unpleasant situation at home more pleasant to get resolved. Would recommend him 100 times over!!!"

"Matt is the best! Very professional and very informative."

"Fast service, rep was very friendly and knowledgeable. Great job."