What our Customers say...

Water Damage Testimonials

SERVPRO did a great professional job for us.  They are professionals and always acted very professional in our house.  They took care of our house with great care and answered all of our questions.  We trusted them to come into our house when not at home.  SERVPRO called everyday after the service professionals checked the equipment to give us an update.  We are very pleased with their work and professionalism.

We had water damage in our kitchen.  Shane came out persinally and he and his experienced crew worked diligently to dry out all affected areas.  This group is the best in the industry!

November 2016- Experienced water damage in our home and Shane came as soon as we called.  He and his crew went to work immediately to dry out the affected areas.  They all did a very professional job.  They were quick, neat, and courteous throughout the entire ordeal.  We were completely satisfied with their work and would certainly highly recommend them to anyone.

On behalf of BPS Jet, SERVPRO was very professional and timely during our experience with them.  Brian was very informative about what was needed to get the job done and always had our best interest at hand.  Thank you!

we were thrilled with our SERVPRO experience.  I called at 7:00 am on Labor Day with water damage, and Shane was at our house to begin the process of drying our house within an hour.  The process took 3 days and the technician checked the status every day.  Our questions were answered on site, and when we had follow up questions we always received quick phone calls back.  We had water damage in 5 rooms impacting, tile, carpet, hardwood, concrete and drywall.  and SERVPRO was able to dry out everything including the thoroughly soaked carpet pad. 

We had just moved into our "new-to-us" home and had all new carpets.  The movers inadvertently forgot to put the drain hose from the washing machine into the hole in the wall.  Consequently, the first time I did laundry...  SERVPRO came out that day and assessed the damage, set up a dehumidifier and fans.  Of course, the new carpet had to be pulled up.  They came out the next day to check on the progress.  It took 5 days to dry the carpet and then there was a stain due to the blue color of the pad that had absorbed into the carpet.  SERVPRO came out again and cleaned it - now we are back to "looks like new" carpet.  Very successful service - professional and courteous.  Also, showed up on time or called to say they would be late - due to another emergency.  Would highly recommend.

These guys are the best!  Great service, personable people, did a great job and with great care. 

Thank you SERVPRO for doing a great job at our home.  Your technicians were very professional and very helpful,  and the job was done quickly and efficiently.  I appreciate your good work very much. 

We woke up Sunday morning with water all over the place.  I thought, "oh no, good luck getting someone on Sunday."  I called SERVPRO as they were the first company that popped into my head (advertising works!).  Shane Parish showed up within an hour or two, immediately identified the problem (slab leak).  further identified it as a hot water pipe (allowing me to turn the cold water back on), and had a crew out very quickly to start the clean up.  My experience with Shane and SERVPRO was top notch from beginning to end and I would recommend them to anyone without hesitation.  It is now Wednesday, the house is dried out, and I have contractors on site making necessary repairs.  Finally, SERVPRO worked directly with my insurance company so there were no billing hassles to deal with.  If you end up in similar circumstances, you won't do better than calling SERVPRO. 

My toilet overflowed and flooded my bedroom and hallway a few nights ago. I googled and found SERVPRO and I was impressed with the quick response time and professionalism at 3am from the owner Shane. They helped calm me down during this stressful time. My home is back to normal and I am very happy with the work performed by SERVPRO of Keller. If you need a good water removal company call them they are the best!


SERVPRO are professional and caring. It is rare these days to find a business that put their service and the customer first. I felt as though I was part of their family. I had a water leak in my home and they cleaned it up quickly and had it dry fast. I am so thankful for the crew at SERVPRO.

Thanks again Scott

We sold our home and days before closing on our sold home we had moved out. We went back the next day to clean and found water all over our floor in a couple of rooms. We called in a couple of companies to get and estimate and it truly scared my wife and I. Then after talking to our realtor she said call Shane and we did. Shane saved our closing date and everything went perfectly. I can't say enough about this SERVPRO and their crew. I want to thank all of you for saving the day!

Great customer service from office staff and especially the on-site personnel

"Toni and Robert were very professional and wonderful during this stressful time"

"SERVPRO was sent on a Sunday afternoon to begin my water restoration. Erika and Jessi were prompt, helpful and very effective. They answered all of my questions and listened to all of my concerns. The crew not only did their job well, but they were compassionate and kind to me at a time when I needed to talk and feel supported. My phone calls were always answered and I felt like they "had my back" through the whole ordeal. Please commend these ladies on a job well done!"

"Disaster struck our home in the way of water damage from a ruptured water heater. I called SERVPRO of HEB/Grapevine NE Tarrant County and they arrived within 1 hour. The technicians were very professional and worked hard and late into the night. The staff at SERVPRO all were very professional and helped my family through the process, including moving me to another place to stay. The SERVPRO motto of "Like it never happened" is true. I would highly recommend them to anyone."

Erika & Jon Outstanding service! Erika & SERVPRO of NE Tarrant county have been extremely professional. I appreciate the prompt service and how timely SERVPRO of NE Tarrant County was for appointments. 5 Stars!

WOW is the only thing to say about this SERVPRO. The quality we received was way above my expectations. The prices and work was awesome. All I can say is if you need any of their sevices STOP looking and just pick-up the phone, call them and hire them, you will NOT be dissapointed trust me. I think this is the first time ever I have been happy to pay for a service with no regrets. Thanks so much

From the start of the phone call with Karen to the technical staff that was at my business things went perfect. Everyone at this SERVPRO is extremely polite, professional and I can’t thank them all enough for their help. If you ever have your house flood please call them they will make your home perfect again.

My toilet overflowed and flooded my bedroom and hallway a few nights ago. I googled SERVPRO and I was impressed with the quick response time and professionalism at 3am. They helped calm me down during this stressful time by explaining in detail the drying process and that the work would be done in timely manner. My home is back to normal and I am very happy with the work performed.

Jimmy and Brett are amazing!! From the moment they arrived, until they left 6 days later, we were impressed with their professionalism and attention to detail.

Our livingroom flooded during a storm when hail busted our skylight. We called SERVPRO and they came out the same day to remove the water and dry the carpet. We were really happy their servive and the techs were really friendly.

A bad thunderstorm caused the entire first floor of our house to flood. We called SERVPRO and they were able to come out within a few hours. The technicians were friendly and respectful and we were happy with the whole process.

Rain water leaked into our laundry room and caused mold to grow on the walls. SERVPRO was able to remove the mold and clean up the entire area. We couldn't have been happier with the service. 

Thanks to SERVPRO for saving us time and money after rain water damaged our master bedroom. They arrived at our house soon after we called and the cleanup only took a day. We were really happy with the process.

We called SERVPRO after a storm damaged our roof and rain water flooded our kitchen. They came out and cleaned up the mess within hours. We were so happy with SERVPRO's service, we would recommend them to anyone.

Our house flooded when a water main busted. We called SERVPRO to help and we were impressed with how quickly they responded. We would definitely recommend them to friends.

I fell asleep in my bathtub while it was filling up and woke up to a flooded bathroom and bedroom. I called my insurance company 4 days later and I selected SERVPRO as the company to come out. I have been in customer service my whole life and from the time they showed up till the time they were completed I was simply amazed. Very profession and the communication was superb. As I hope I never need their services again I would definaetly recommend them for any of their services. Top notch company.

"Very fast response time--less than an hour!!"